PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
General Customer Service Info
Your order should ship out within approximately 3-5 business days from date of purchase — and more often within 1-3 business days. If any items are out of stock or at the printer, we will contact you with an expected ship date and make any necessary adjustments to your order.
We ship using Canada Post to lower your potential shipping price. We cannot be responsible for items lost in the mail.
***Attention International Customers*** As required by law, we complete all Customs forms according to the regulations provided by the United States Postal Service. Depending on your country’s Customs policy, you may or may not owe duty and/or taxes on your purchase. We are not familiar with the different methods your particular country uses to assess Customs fees and taxes. If you would like to know in advance the amount of duty or tax you may owe on your package, we suggest you contact your country’s Customs Department. It is your responsibility to pay the duties and/or taxes assessed on your purchase; we are not responsible for, nor will we reimburse you for any of these charges. Furthermore, it is not lawful to mark your purchase as a gift.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Bird on a Wire Creations disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Bird on a Wire Creations does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Bird on a Wire Creations does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Limitation of Liability
Bird on a Wire Creations shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Bird on a Wire Creations has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Bird on a Wire Creations product is mistakenly listed at an incorrect price, Bird on a Wire Creations reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Bird on a Wire Creations reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Bird on a Wire Creations shall issue a credit to your credit card account in the amount of the incorrect price.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Bird on a Wire Creations store or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Bird on a Wire Creations does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Bird on a Wire Creations is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Bird on a Wire Creations reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Heather Bailey Store in its sole discretion.
You agree to indemnify, defend, and hold harmless Bird on a Wire Creations, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Bird on a Wire Creations may link to sites operated by third parties. However, even if the third party is affiliated with Bird on a Wire Creations, Bird on a Wire Creations has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Bird on a Wire Creations. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Bird on a Wire Creations seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Orders containing any products that are on back-order will be shipped out as soon as the back-ordered items are in stock. We will not separate your order into multiple shipments. If you’d like to receive in-stock items sooner, please place two separate orders: one for in-stock items & one for back-ordered items. The majority of the time, a product’s detail page will notify you if an item is on back-order. In some cases there may not be notification. If this occurs, we will email you about the back-ordered item(s) after your order is placed.
Items that have been broken or damaged in the mail may be returned for exchange or store credit within 7 days of receiving. All other items may be returned, in good condition, with original packaging, within 14 days of receiving, for store credit (minus original shipping charges). The shipping cost for a return is the customer’s responsibility. Please email customer service first and upon approval, return merchandise with a note explaining the reason for your return, and whether you’d like a replacement (same item only) or store credit, to:
Bird on a Wire Creations
2535 Main Street
Vancouver, BC CANADA
Contact customer service at firstname.lastname@example.org for more information.
** If your order has missing or incorrect items, please email us at the email address above & we will be happy to rectify the mistake.**
We reserve the right to refuse any order for any reason and to block future access to customers who mis-use this site or for any other reason.